Privacy Policy

Last Updated: January 2026

Who We Are

Deck Teck operates design.deckteck.net to help homeowners across the country create beautiful outdoor living spaces designed specifically for their property. We’re based in Kennebunkport, Maine, and we take your privacy as seriously as we take the quality of our deck designs.

Business Details:

If you have any questions about how we handle your information, we’re always happy to talk.

What Information We Collect and Why

We only collect information that helps us create your custom deck design and communicate with you about your project. Here’s what that includes:

When You Request a Design:

  • Your name, email, phone number, and property address
  • Photos of your outdoor space
  • Details about your design preferences and project goals
  • Property measurements and site-specific information
  • Your budget range and timeline

Why We Need This: We can’t design your dream deck without knowing what you’re working with. Photos show us your property’s unique characteristics. Your contact information lets us send you designs and answer your questions. We keep this information for the duration of your project and for a reasonable time afterward in case you have questions or want to move forward with construction.

When You Make a Payment:

  • Payment information (processed securely through our payment processor)
  • Billing address

Why We Need This: To process your design package purchase. We don’t store your credit card details on our servers – our payment processor handles that securely.

Website Usage Information:

  • Your IP address and browser type (collected automatically)
  • Pages you visit on our site
  • How you found us (search engine, referral, direct visit)
  • How long you spend on different pages
  • What actions you take on the site

Why We Need This: This helps us understand how people use our site so we can make it better. It also helps us prevent spam and security issues. We use Google Analytics to gather these insights, and the data is anonymized – meaning we see patterns and trends, not individual identities.

Cookies

Our website uses small files called cookies to remember your preferences and help the site work properly. Here’s what they do:

  • Essential Cookies: These keep the site functioning. If you fill out a form, cookies remember your information so you don’t have to start over if you switch pages.
  • Analytics Cookies: Google Analytics uses cookies to track how visitors use our site. This helps us understand which pages are most helpful so we can improve the experience. These cookies don’t identify you personally.

You can turn off cookies in your browser settings, but some parts of the site might not work as smoothly. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Who We Share Your Information With

We respect your privacy. We don’t sell your information to anyone. Ever.

We only share your information when it’s necessary to serve you:

Payment Processing: When you purchase a design package, your payment information goes directly to Stripe. They handle it according to their privacy policy: https://stripe.com/privacy

Customer Management: We use Pipedrive to manage client information and send project updates. Their privacy policy: https://www.pipedrive.com/en/privacy

Postcard Marketing: We use SendJim to send occasional postcards about design opportunities and seasonal reminders. This means sharing your name and mailing address with them. Their privacy policy: https://www.sendjim.com/privacy-policy – You can opt out of postcards anytime by contacting us.

Website Analytics: We use Google Analytics to understand how visitors use our site. This data is anonymized and helps us improve the site experience. Their privacy policy: https://policies.google.com/privacy – You can opt out using their browser add-on: https://tools.google.com/dlpage/gaoptout

Website Hosting: Our website is hosted by Bigscoots. They store the information on our website securely. Their privacy policy: https://www.bigscoots.com/privacy-policy

That’s it. We don’t share your information with other marketing companies, advertisers, or anyone else.

How Long We Keep Your Information

We keep your information to serve you better over time:

Client Information: We maintain your contact details, project files, and design preferences indefinitely. This means if you come back to us years later for a design for another property or want to modify a previous design, we already have your information on file – you don’t have to start from scratch.

Why We Do This: Design needs often evolve over time. Clients come back for designs for additions, different areas of their property, or new properties altogether. Having your information allows us to provide seamless service and reference your design preferences.

Design Files: We keep your design files permanently so we can reference them if you want modifications, need additional views, or want to revisit a previous design concept.

Payment Records: We keep these for 7 years for tax and accounting purposes, as required by law.

Your Control: Even though we maintain this information, it’s always yours. You can request that we delete your information at any time by contacting us, and we’ll remove it from our systems (except for payment records we’re legally required to keep for tax purposes).

Marketing Communications: We may use your contact information to send occasional company updates, special promotions, and other communications we think might interest you. You can opt out of these communications anytime – just click unsubscribe in any email or let us know you’d prefer not to receive postcards.

 

Your Rights Over Your Information

Your information belongs to you. Here’s what you can do with it:

  • Access It: Ask us what information we have about you, and we’ll send you a copy
  • Correct It: If something’s wrong or outdated, let us know and we’ll fix it
  • Delete It: Ask us to delete your information, and we will (unless we’re legally required to keep it)
  • Stop Communications: Unsubscribe from our emails anytime by clicking the unsubscribe link at the bottom of any email we send you
  • Download It: Request a file of all your personal data in a portable format

To exercise any of these rights, just email us at [your email] or call [your phone]. We’ll respond within 30 days.

How We Protect Your Information

We take data security seriously. Here’s how we protect your information:

  • Secure Connections: Our website uses SSL encryption (the “https” in our web address) so information transmitted between your browser and our site is encrypted
  • Secure Storage: Your files and information are stored on secure servers with restricted access
  • Limited Access: Only team members who need your information to complete your project can access it
  • Regular Backups: We backup data regularly to prevent loss
  • Secure Disposal: When it’s time to delete your information, we do so securely

While we take every reasonable precaution, no internet transmission is 100% secure. We do our best to protect your information, but we can’t guarantee absolute security.

If Something Goes Wrong

If we ever experience a data breach that affects your information, we’ll notify you promptly and explain what happened, what information was involved, and what steps we’re taking to fix the situation. We’ll also report it to the appropriate authorities as required by law.

Where Your Information Is Stored

Your information is stored on servers in the United States. If you’re accessing our site from outside the U.S., please understand that your information will be transferred to, stored, and processed in the United States. We protect your data according to this privacy policy regardless of where it’s processed.

Children’s Privacy

Our services are designed for adults planning home improvement projects. We don’t knowingly collect information from anyone under 18. If you’re a parent and believe we’ve accidentally collected information about your child, please contact us immediately and we’ll delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page. If we make significant changes, we’ll let you know by email if we have your contact information.

Questions or Concerns?

We’re here to help. If you have any questions about this privacy policy or how we handle your information, we’d love to hear from you:

Email: [email protected]
Phone: 207-229-5533

We treat your privacy the same way we treat your deck project – with care, respect, and attention to detail. That’s our commitment to you.

This privacy policy applies specifically to design.deckteck.net. If you work with us for construction services through our main site (deckteck.net), that site has its own privacy policy that covers those services.